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Voice AI for Quick Service Restaurants

Satisfy your guests' appetites for speedy, convenient, and friendly fast-casual food experiences. Voice-enabled drive-thrus, drive-ins, in-restaurant ordering kiosks, and wait stations streamline processes and serve up efficient and hands-free ordering experiences.

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65%

of customers said they would visit a restaurant more often if self-service kiosks were offered.

Sources: Tillster

50%

of customers would prefer to order at a kiosk if the line is longer than 4 people.

Sources: Tillster

30%

increase in consumer spending when ordering through a self-service kiosk.

Sources: PYMNTS

Voice Ordering for Restaurants and Food Delivery

The Contactless Restaurant

Add touch-free ordering to the menu

SoundHound's Speech-to-Meaning® and Deep Meaning Understanding® technologies are uniquely qualified to reduce the friction and ease the backups common at quick service restaurant ordering stations. Complex orders, substitutions, special requests, and requests for nutritional information are processed quickly, accurately, and calmly—even during peak hours.

“As retailers and consumers navigate through one of the most disruptive periods in modern history, it’s clear that traditional business operations will need to evolve quickly. We’re committed to supporting our retail partners and are excited about our partnership with SoundHound to voice-enable a broad range of services to enhance the shopping experience.”

Stephane Wyper

Senior Vice President, Retail Innovation, Mastercard

Voice-Enabled Drive-Thru or Drive-In

Reduce wait times and support multiple drive-in stalls or drive-thru lanes while lessening the workload for employees with a voice-enabled menu board. Take the heat out of customer service by assigning rote tasks to your independent voice assistant and free-up employees to assemble orders and provide better customer service with unhurried food delivery and payment collection.

Voice-Enabled Kiosks

Give your guests the freedom to order more without feeling rushed or self-conscious, and reduce the health risks of communal touch screens with voice-enabled kiosks. Our suite of Edge connectivity solutions guarantee always-on ordering without reliance on consistent cloud connectivity.

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Voice-Enabled Phone Ordering

Lower operational costs and increase employee job satisfaction by automating the phone ordering process. Deliver next-level customer service by providing convenient and efficient phone ordering through a conversational voice user interface that's not only fast and accurate, but able to process all potential order variations and respond to misorders.

Automated Voice Upsell

Increase your average ticket size with automatic upsell recommendations on voice-enabled ordering kiosks or phone-based ordering.

“The interface will have a voice and it will be a welcoming voice and friendly—just as if you’re talking to one of our team members. Part of the partnership is with a group called SoundHound, and they’ve done really great work in terms of voice and listening technology.”

Jamie Richardson

Vice President Marketing and PR, White Castle

Voice-Enabled Mobile Apps

Complex menu trees make mobile app ordering cumbersome and time consuming— requiring multiple types, swipes, and touches. Lessen customer frustration, streamline the ordering process, decrease choice overload, and increase sales. A natural language interface, powered by SoundHound, allows your customers to ask for things by simply making a verbal request.

Tableside Voice Ordering in Fast-Casual Restaurants

Requests for drink refills, extra condiments, and additional side orders can be handled more efficiently with a voice-enabled menu board available on each table. Give guests the convenience of an always-on server who can meet their needs on-demand and eliminate the frustration of waiting for table service as their food gets cold.

Easier, More Convenient, and Safer Restaurant Experiences

Voice-enabled ordering systems improve the ordering process by allowing customers to ask for what they want, the way they want it, in a safer, touchless environment. Reduce wait times, improve customer service, and boost restaurant cleanliness with a voice-enabled solution for your quick service or fast-casual restaurant.

Increase customer satisfaction

Reduce long wait lines and the need to interact with hurried cashiers. Instead, give customers the convenience they seek with voice-enabled ordering. By simply using their voice, customers can place orders and ask for substitutions in an environment where they have the time to request side items and check for order accuracy.

Boost efficiency and service

Deliver a better dining experience with faster ordering and less stress, while lowering costs and improving sales. When guests place orders through a voice-enabled ordering system, employees can focus on customer-centric tasks, such as delivering food, ensuring order satisfaction, and interacting with customers.

Improve safety and hygiene

Increase customer loyalty and improve trust by delivering a touchless ordering experience. Gain a positive reputation for practicing the highest hygiene standards, while safeguarding customers and employees through reduced physical contact. Improve cleanliness, safety, and convenience with the addition of a voice user interface.

Voice AI Solutions for Quick Service and Fast Casual Restaurants

When you partner with us and our advanced independent voice AI platform, you combine all the benefits of a voice-enabled ordering system with a variety of choices for cloud connectivity and the ability to maintain control over customer interactions and data.

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Need more inspiration?

Read our blog for original content on the latest voice AI innovations and trends.