Contact Centers | Houndify
Voice AI Solutions for Contact Centers

Voice AI Solutions for Contact Centers

Voice-enabled contact centers built on the SoundHound Voice AI platform eliminate the challenges of legacy IVR systems. Take advantage of our highly-accurate ASR and our one-step Speech-to-Meaning® technology to deliver accurate and conversational responses quickly.
54%
of U.S. customers say the customer experience in most companies needs improvement
Sources: PWC
86%
of buyers are willing to pay more for great customer experiences
Sources: PWC
80%
of American consumers want speed, convenience, knowledgeable help, and friendly service
Sources: PWC

Advanced Automatic Speech Recognition (ASR)

Advanced Automatic Speech Recognition (ASR)
Advanced Automatic Speech Recognition (ASR)
If your automated contact center assistant can’t understand your customers and respond accurately, it will never be an enjoyable experience. It will certainly never be a service. Our robust ASR provides the most accurate text transcription available, improving the overall speech recognition experience, and allowing for stutters, accents, and imprecise speech.

Learn more about Houndify ASR

Advanced Automatic Speech Recognition (ASR)

Conversational Menu Options

Conversational Menu Options
Conversational Menu Options
Eliminate frustration by allowing callers to simply ask for what they want and be understood. No need for callers to push buttons or remember a dozen confusing and forgetful prompts, SoundHound Voice AI allows them to ask for what they want and get a fast and accurate response.
Conversational Menu Options

The Frictionless Contact Center

The Frictionless Contact Center
The Frictionless Contact Center
Natural language understanding reduces customer frustration with voice assistants that quickly determine the purpose of the call and respond. Keep contact center costs down with a conversational voice assistant that resolves the most routine requests and reserves call center agents for calls that require human involvement.
The Frictionless Contact Center

Speed, Convenience, Knowledgeable Help, Friendly Service

Customer satisfaction in the contact center begins when the automated system accurately identifies caller intent and ends when the customer's problem has been resolved. A voice assistant in the call center improves customer service performance and positively impacts results by streamlining the process and delivering personalized results that address the exact needs of the individual customer.
Eliminate the hold buttonEliminate the hold button

Eliminate the hold button

Friendly on hold message scripts, background music, and entertainment are ineffective methods of reducing caller annoyance while on hold. A voice assistant built with SoundHound's Speech-to-Meaning® technology eliminates caller vexation by making real-time decisions about routing the call or providing an immediate answer without forwarding, even as the caller is speaking.
Address the routineAddress the routine

Address the routine

Routine customer service queries, such as change of address, bill payment, balance queries, and account information don't require the hands-on, creative problem solving skills of a live agent. Leave these tasks to a custom, branded SoundHound voice assistant designed to respond to the types of queries unique to your customer base.

Eliminate the Language Barrier

Eliminate the Language Barrier
Eliminate the Language Barrier
Languages, dialects, and accented language have always been barriers to providing global customer service. SoundHound Voice AI allows brands to provide answers and information to customers in their language of choice. We currently support 60% of the languages spoken by the world's population, and are constantly working to develop more language models.
Eliminate the Language Barrier

Optimized for the Telephone Environment

Optimized for the Telephone Environment
Optimized for the Telephone Environment
Variability in audio quality and limited bandwidth require ASR equipped with the most advanced processing technology. SoundHound's environmental filters work with our performance-enhancing technologies, including broader voice detection and augmentation, rigorous testing, and custom data sets to allow developers to create optimal telephone experiences.
Optimized for the Telephone Environment

Need more inspiration?

Read our blog for the latest voice AI trends and use cases
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