Voice AI Solutions for Contact Centers

Voice-enabled contact centers built on the SoundHound Voice AI platform eliminate the challenges of legacy IVR systems. Take advantage of our highly-accurate ASR and our one-step Speech-to-Meaning® technology to deliver accurate and conversational responses quickly.

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54%

of U.S. customers say the customer experience in most companies needs improvement

Sources: PWC

86%

of buyers are willing to pay more for great customer experiences

Sources: PWC

80%

of American consumers want speed, convenience, knowledgeable help, and friendly service

Sources: PWC

Advanced Automatic Speech Recognition (ASR)

If your automated contact center assistant can’t understand your customers and respond accurately, it will never be an enjoyable experience. It will certainly never be a service. Our robust ASR provides the most accurate text transcription available, improving the overall speech recognition experience, and allowing for stutters, accents, and imprecise speech.

Learn more about Houndify ASR

Conversational Menu Options

Eliminate frustration by allowing callers to simply ask for what they want and be understood. No need for callers to push buttons or remember a dozen confusing and forgetful prompts, SoundHound Voice AI allows them to ask for what they want and get a fast and accurate response.

The Frictionless Contact Center

Natural language understanding reduces customer frustration with voice assistants that quickly determine the purpose of the call and respond. Keep contact center costs down with a conversational voice assistant that resolves the most routine requests and reserves call center agents for calls that require human involvement.

Speed, Convenience, Knowledgeable Help, Friendly Service

Customer satisfaction in the contact center begins when the automated system accurately identifies caller intent and ends when the customer's problem has been resolved. A voice assistant in the call center improves customer service performance and positively impacts results by streamlining the process and delivering personalized results that address the exact needs of the individual customer.

Eliminate the hold button

Friendly on hold message scripts, background music, and entertainment are ineffective methods of reducing caller annoyance while on hold. A voice assistant built with SoundHound's Speech-to-Meaning® technology eliminates caller vexation by making real-time decisions about routing the call or providing an immediate answer without forwarding, even as the caller is speaking.

Address the routine

Routine customer service queries, such as change of address, bill payment, balance queries, and account information don't require the hands-on, creative problem solving skills of a live agent. Leave these tasks to a custom, branded SoundHound voice assistant designed to respond to the types of queries unique to your customer base.

Eliminate the Language Barrier

Languages, dialects, and accented language have always been barriers to providing global customer service. SoundHound Voice AI allows brands to provide answers and information to customers in their language of choice. We currently support 60% of the languages spoken by the world's population, and are constantly working to develop more language models.

Optimized for the Telephone Environment

Variability in audio quality and limited bandwidth require ASR equipped with the most advanced processing technology. SoundHound's environmental filters work with our performance-enhancing technologies, including broader voice detection and augmentation, rigorous testing, and custom data sets to allow developers to create optimal telephone experiences.

Voice AI Solutions for Contact Centers